Frequently asked questions

Submit the contact form or email liuxin@flyingles.com with your location, objective, and date. We reply within 24 business hours with a fixed quote, available dates, and next steps.

Yes. Every pilot on the FLYING LES network holds a current Part 107 remote pilot certificate and flies an FAA-registered aircraft. Proof of certification is provided with every quote before a session begins.

Yes. Every mission is covered by aviation liability insurance appropriate to the operation. Our insurance summary and certificate are shared before flight on request.

We plan every flight against current airspace rules and apply for any required approvals, waivers, or authorizations before we fly. We will not operate in airspace that cannot be cleared legally, and we tell you this before quoting wherever possible.

Safety comes first. If wind, precipitation, or visibility exceeds operating limits, we reschedule at no charge and your booking keeps priority in the next available slot. No-cancel, no-fee weather protection is included on every tier.

Standard delivery is 5 business days after the session. Professional and Enterprise packages include expedited 3-business-day delivery, and same-week rush delivery is available as an add-on.

You own the final deliverables for the agreed business use. Raw footage, usage scope, revision rounds, and retention are defined in the project agreement before the flight occurs.

Yes. Most sessions combine deliverables from a single visit. Multiservice projects are scoped under the Enterprise package with a dedicated coordinator and consolidated delivery in one package.

No. We can operate under remote coordination with a briefed site contact. For sensitive sites, we provide a documented on-site coordinator plan so you know exactly what happens on the day.

Photos, videos, panoramas, maps, 3D models, and reports are delivered in standard formats — JPEG/TIFF, MP4/MOV, PTZ panorama, GeoTIFF/point clouds, OBJ/PLY, and PDF — ready for web, print, GIS, and CAD workflows.

Yes. Construction programs, facility asset inspections, and agricultural seasons work well on recurring schedules. Enterprise packages include priority scheduling, fixed rates, and a dedicated coordinator for the full program.

Our published packages are flat-rate with the deliverable set defined up front, so there is no time-billing surprise. Because pilots, aircraft, and payloads are coordinated through one network, multi-service projects consolidate to a single accountable quote.